The Festival Shop

The Festival Shop is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to The Festival Shop Web site and governs data collection and usage. By using The Festival Shop website, you consent to the data practices described in this statement.

Collection of your Personal Information

The Festival Shop collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. The Festival Shop also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by The Festival Shop. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by The Festival Shop for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Festival Shop Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through The Festival Shop public message boards, this information may be collected and used by others. Note: The Festival Shop does not read any of your private online communications.

The Festival Shop encourages you to review the privacy statements of Web sites you choose to link to from The Festival Shop so that you can understand how those Web sites collect, use and share your information. The Festival Shop is not responsible for the privacy statements or other content on Web sites outside The Festival Shop and The Festival Shop family of Web sites.

Use of your Personal Information

The Festival Shop collects and uses your personal information to operate The Festival Shop Web site and deliver the services you have requested. The Festival Shop also uses your personally identifiable information to inform you of other products or services available from The Festival Shop and its affiliates. The Festival Shop may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The Festival Shop does not sell, rent or lease its customer lists to third parties. The Festival Shop may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, The Festival Shop may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to The Festival Shop, and they are required to maintain the confidentiality of your information.

The Festival Shop keeps track of the Web sites and pages our customers visit within The Festival Shop, in order to determine which services are the most popular. This data is used to deliver customized content and advertising within The Festival Shop to customers whose behaviour indicates that they are interested in a particular subject area.

The Festival Shop Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Festival Shop or the site; (b) protect and defend the rights or property of The Festival Shop; and, (c) act under exigent circumstances to protect the personal safety of users of The Festival Shop, or the public.

Use of Cookies

The Festival Shop Web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize The Festival Shop pages, or register with The Festival Shop site or services, a cookie helps The Festival Shop to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Festival Shop Web site, the information you previously provided can be retrieved, so you can easily use The Festival Shop features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of The Festival Shop services or Web sites you visit.

Security of your Personal Information

The Festival Shop secures your personal information from unauthorized access, use or disclosure. The Festival Shop secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

The Festival Shop will occasionally update this Statement of Privacy to reflect company and customer feedback. The Festival Shop encourages you to periodically review this Statement to be informed of how The Festival Shop is protecting your information.

Contact Information

The Festival Shop welcomes your comments regarding this Statement of Privacy. If you believe that The Festival Shop has not adhered to this Statement, please contact The Festival Shop at web@festivalshop.co.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.